IT Systems and Network Administrator (Technical Support)
Job Description
Reporting to the Customer Service Supervisor, the Customer Service Coordinator is responsible for providing quality support and direct assistance to our customers, as well as performing administrative tasks required for efficient operations related to sales and customer service management.
Main Functions
- Customer service
– Answer customer phones courteously;
– Accurately enter orders into the system according to customer requests;
– Direct customers regarding products and services offered by the company;
– Follow up on orders to ensure quality customer service;
– Follow up orders on a daily basis;
– Ensure compliance with accounts receivable values; - Sales support
– Sales representative support;
– Support and transfer new opportunities to representatives; - Administrative tasks
– Ensure accuracy of information on open orders;
– Communicate with customers on the status of their needs or project updates;
– Track orders and inventories (pre-receipt, receipt and delivery);
– Communication of needs with the product buyer;
– Support inventory management,
– Filing of documentation;
– Monitor special supplier agreements
Working Conditions
- Comprehensive insurance plan
- Employee assistance programs
- Profit-sharing program
- Referral program
- Continuous learning
- Social activities
- 13 days of paid holidays
Required Skills
- Customer service skills
- Communication skills
- Teamwork skills
- Stress resistance
- Priority management
- Autonomy
- Discretion
- Attention to detail
- Logical sense
Tools and Software:
- Microsoft Office Suite
- Teams communication tools
- ERP (D365)
Qualifications
- General DEP or DEC in administrative techniques/AEC
- A minimum of 5 years’ experience in customer service in a distribution field
- Spoken and written French: Excellent
- Spoken and written English: Very good